What are your shipping costs?
Shipping costs vary by country. During checkout, the exact shipping costs for your location are calculated automatically and displayed.
When will my order be shipped?
As soon as you place your order, we start processing it right away. Since our products are carefully handcrafted, production usually takes 5 to 10 business days. Your package is then handed over to the carrier.
How long does shipping take?
Once production is complete, the following average delivery times apply:
How are the packages shipped?
Our packages are handed over to the carrier. The products are always packed securely and well protected using the same material as the product, so they arrive in perfect condition.
Where is my order?
As soon as we have produced and packed your order, we will email you a track & trace code. You can use it to easily track your package on the carrier's website. If anything goes wrong in transit, please feel free to contact our customer service team. We'll look into it with you!
Will all the products I ordered be delivered together?
Yes, we always try to ship all the products in your order to you together in one package.
What is your return policy?
Because all our letters and shapes are made to order and customized to your preferences, unfortunately it is not possible to return them. We therefore cannot accept returns of these products. Have any doubts about an order or has something gone wrong? Please feel free to contact our customer service team, and we'll work together to find a suitable solution!